KLS Health – Disclaimer
Effective 11-13-2025
1. General Information
The information, guidance, and coaching provided by KLS Health (“we,” “us,” or “our”) through our prenatal and postnatal coaching services (“Services”) are for educational and informational purposes only.
2. Not a Substitute for Medical Advice
The Services offered by KLS Health are not medical care, diagnosis, or treatment.
Clients should always consult a qualified healthcare professional (e.g., obstetrician, midwife, pediatrician) for any medical concerns, including pregnancy, postpartum recovery, or newborn care.
Reliance on the information or coaching provided is at the client’s own risk.
3. Individual Results May Vary
Coaching results, outcomes, and experiences will vary for each client.
KLS Health does not guarantee specific results, including physical, emotional, or developmental outcomes.
4. Limitations of Liability
KLS Health, its employees, contractors, or agents are not liable for any injury, loss, or damage resulting from participation in Services.
This includes, but is not limited to, personal injury, health complications, or financial loss.
Clients assume full responsibility for their own actions and decisions during and after participation in the Services.
5. Third-Party Resources
Any references to external websites, products, or services are provided for informational purposes only.
KLS Health does not endorse or assume responsibility for the content or practices of third-party resources.
6. Acceptance of Terms
By participating in KLS Health Services, clients acknowledge that they have read, understood, and agree to this Disclaimer.
KLS Health – Promotions Terms & Conditions
Effective 11-13-2025
1. Overview
KLS Health (“we,” “us,” or “our”) may offer promotions, discounts, or special offers (“Promotions”) for prenatal and postnatal coaching services (“Services”). By participating in a Promotion, clients (“you” or “Client”) agree to these Terms & Conditions.
2. Eligibility
Promotions are valid only for clients who meet the criteria specified in the Promotion announcement.
We reserve the right to limit eligibility, including by geographic location, program type, or prior purchase history.
Promotions are non-transferable and cannot be combined with other offers unless explicitly stated.
3. Promotion Period
Each Promotion is valid only during the dates specified in the Promotion announcement.
KLS Health is not responsible for lost, delayed, or misdirected entries, registrations, or purchases.
We reserve the right to cancel, modify, or extend any Promotion at any time without prior notice.
4. Payment and Program Terms
All Promotions are subject to the standard payment and subscription terms outlined in KLS Health’s Refund, Cancellation, and Subscription Policy.
Promotional pricing does not affect the requirement to complete all payments for multi-payment programs.
If a client cancels mid-program, the standard non-refundable policy still applies, regardless of the Promotion.
5. Restrictions
Promotions may not be combined with any other discounts, offers, or referral programs unless explicitly stated.
Promotional offers cannot be applied retroactively to prior purchases.
Any misuse or abuse of Promotions, including fraudulent claims or multiple enrollments by the same individual, may result in forfeiture of the offer and/or program access.
6. Liability
KLS Health reserves the right to verify all claims and disqualify participants at its discretion.
Promotions are subject to applicable laws; nothing in these terms constitutes a waiver of any rights under law.
KLS Health is not liable for technical errors, payment processing issues, or other circumstances beyond our control that affect access to a Promotion.
7. Amendments
KLS Health reserves the right to amend these Terms & Conditions at any time.
Continued participation in Promotions constitutes acceptance of the updated Terms & Conditions.
8. Governing Law
These Terms & Conditions are governed by the laws of Pennsylvania.
Any disputes will be resolved exclusively in Chester County, PA, and participants waive the right to class-action claims.
9. Acknowledgment
By participating in any Promotion, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
KLS Health – Refund, Cancellation, and Subscription Policy
Effective 11-13-2025
1. Overview
KLS Health offers prenatal and postnatal coaching services (“Services”) through the following programs:
Prenatal Coaching Every 3 months • 3 payments
Postnatal Coaching Every 3 months • 2 payments
Pre + Postnatal Coaching Bundle $399 every 3 months • 15 months
All programs are offered as one-time payments per installment. By enrolling in any program, clients (“Client”) agree to the terms below regarding cancellations, refunds, rescheduling, and disputes.
2. Payment and Subscription Terms
Each program is billed in full installments as indicated above.
Payments are non-refundable, and clients are responsible for the full number of payments for their selected program.
Automatic billing occurs every three months for the duration of the program unless canceled before the next billing cycle.
3. Cancellation Policy
3.1 Before Program Start
Clients may cancel within 48 hours of enrollment to receive a full refund of the first payment.
After 48 hours, the first payment is non-refundable, and subsequent payments will be charged according to the program schedule.
3.2 During Active Program
Programs cannot be canceled mid-term for a refund.
Clients who discontinue service after enrollment remain responsible for any remaining payments.
Auto-renewals or subsequent installment payments may be canceled for future terms only if notice is provided at least 7 days before the next billing date.
3.3 Session Rescheduling
Sessions may be rescheduled with at least 48 hours notice.
Missed sessions without proper notice are forfeited and cannot be made up.
Coach-initiated cancellations will be rescheduled at a mutually agreed-upon time.
3.4 Pausing or Freezing Programs
Clients may request a temporary pause or freeze of their program for up to 2 weeks per 3-month term.
Pauses must be requested in writing and are approved at the sole discretion of KLS Health.
Any sessions missed outside of the approved pause period are forfeited.
Pausing does not extend the overall program term beyond the agreed 3-month installment period unless explicitly approved by KLS Health.
4. Refund Policy
All payments are final and non-refundable.
Exceptions may be considered only for:
Verified medical emergencies with documentation
Services materially not delivered as described, notified within 7 days of the first session or access to digital content
5. Dispute Resolution and Chargebacks
Any disputes must be submitted in writing to [contact email] within 14 days of the issue arising.
Clients agree to first attempt good faith resolution directly with KLS Health before initiating any chargebacks, third-party disputes, or legal action.
Unauthorized chargebacks may result in legal action to recover the full program cost, including attorney fees.
KLS Health reserves the right to provide evidence of service delivery, session attendance, or digital product access in defense of any dispute.
6. Limitation of Liability
Coaching services are educational and supportive and are not a substitute for medical care.
KLS Health is not liable for health outcomes or personal decisions made based on coaching.
Clients must consult with qualified healthcare providers for medical concerns.
7. Governing Law and Jurisdiction
This agreement is governed by the laws of Pennsylvania.
Exclusive jurisdiction and venue for any disputes is Chester County, PA.
Clients waive the right to pursue class-action claims or collective litigation.
8. Acknowledgment
By enrolling in any program, the client acknowledges that they have read, understood, and agreed to this Refund, Cancellation, and Subscription Policy.
Refund and Dispute Policy
Effective 11-13-2025
1. Overview
At KLS Health, we are committed to providing high-quality prenatal and postnatal coaching services. By purchasing our coaching programs, sessions, or digital products (“Services”), you agree to the terms outlined in this Refund and Dispute Policy.
2. Refunds
To protect the integrity of our services and ensure fair treatment for both parties, all purchases are final. Refunds are not provided for:
Missed or canceled sessions, unless canceled with at least [48 hours] notice.
Digital products, downloadable resources, or recorded sessions.
Services already rendered or partially completed programs.
Exceptions:
Refund requests due to documented medical emergencies may be considered at the sole discretion of KLS Health .
3. Session Rescheduling
Clients may reschedule sessions with at least [48 hours] notice. Rescheduling is subject to coach availability. Failure to provide timely notice will result in forfeiture of the session without refund.
Sessions not rescheduled within the required notice period are forfeited without refund.
Late arrivals do not extend session time or warrant a refund.
4. Disputes
Any disputes or claims must be submitted in writing to info.klshealth@gmail.com within 14 days of the issue arising.
By agreeing to these terms, clients agree to first attempt good faith resolution directly with KLS Health before initiating any chargebacks, legal action, or disputes.
If a dispute arises that cannot be resolved amicably, it will be governed by the laws of Pennsylvania and resolved exclusively in the courts located in Chester County Pennsylvania.
Clients waive the right to pursue class-action claims.
5. Chargebacks
Clients agree that any unauthorized chargebacks or claims with their bank or payment provider may result in legal action to recover the funds, including attorney fees and costs.
KLS Health reserves the right to provide evidence of service delivery, session attendance, or digital product access in defense of any chargeback or dispute.
6. Amendments
KLS Health reserves the right to modify this Refund and Dispute Policy at any time. Any changes will be posted on our website and/or sent to clients via email. Continued use of our services constitutes acceptance of the updated policy.
7. Acknowledgment
By purchasing or using our Services, you acknowledge that you have read, understood, and agree to this Refund and Dispute Policy.